St. Lucia Executive’s Quality Assurance Guarantee
In order to continue to be a leader in this industry and maintain our stellar reputation for exemplary service, it is important that our service is dependable, innovative, and personal, proving the superiority of our organization over to our competition. This is why our company has implemented the Quality Assurance Program, which is composed of a panel of experts who are charged with the responsibility of making absolutely certain that our clientele obtain the highest level of satisfaction. There are several ways in which this program works towards assuring that customer’s are beyond satisfied with our services, including:
- Listening in on employee interactions with clients for the purpose of analyzing the performance, efficiency, and effectiveness of the staff members who are responsible for reservations, customer care, and other services that involve direct contact with a client or travel planning agency
- Utilizing telephone surveys to assess our performance through the placement of random calls to travel agencies and customers after they have retained our services to gain information as to their level of satisfaction with their luxury ground transportation experience in regard to all of our departments. This includes asking survey questions pertaining to reservations representatives, vehicle condition and quality, and chauffeur professionalism/effectiveness, among other inquires
- Comparing the performance of an employee to the expectations reported by the customer though our “Eyes of the Customer Program”
- Assigning high-ranking personnel for the conduction of unscheduled spot inspections for the purpose of gaining a first-hand assessment as to the performance level of our chauffeurs as well as to evaluate the condition of their vehicles
- Finally, we ensure quality through “Monthly General Manager Recaps”, which are advantageous to our organization in distinguishing potential areas of concern on a monthly basis, which allows us to take immediate measures to rectify or improve these areas within the company
Business or Pleasure, We Can Meet All of Your St. Lucia Transfer Needs
From the moment you arrive in St Lucia, our drivers will be ready to meet and exceed your expectations. We can meet you right at the terminal to assist you with carrying your luggage, and you will be personally escorted to your chauffeur driven car that will be ready to take ou to your destination. Whether you are visiting the island for an executive conference or are looking for an island getaway to help you relax amid some of the most beautiful scenery the world has to offer, our St. Lucia ground transfers can offer everything you are looking for and more.
You will find that our service can always be personalized to your needs and that we offer the utmost confidentiality and discretion. Whether you are planning a wedding, conference, or other big event, you can trust the professionals here at St. Lucia executive with all of your transfer and transport needs. Our friendly staff members will be happy to create a customized travel plan to suit any and all of your needs, and you will always have a fully trained chauffeur making sure that you are where you need to be when you need to be there. Our St. Lucia roundtrip ground transfers can handle all pickups and drop-offs, and we will be happy to assist in your luxury transit needs while you are staying on our beautiful island.